Product Returns & Exchanges   

If for some reason you are not satisfied with one of our skin care products, you can return any unused or partically used product within 20 days from the date of your invoice for a full refund - minus shipping and handling charges.

*** Unfortunately we cannot issue refunds for products that have been depleted by 25% or more.

Return postage is the responsibility of the customer.

Return a product

  • call customer service at 201.785.4333 to receive a Return Merchandise Authorization number (RMA).We cannot accept any returns without this number.
  •  place product in the original packaging, and write the return number on the box.
  •  make a copy of the original invoice,mark the items you are returning.
  •  write the reason for the return.
  •  we suggest you get a postal tracking number when mailing your package.

*Contact us for exact mailing address*


Call Customer Service
9am-5pm EST

Cancellation of Order

No charges if order canceled before product(s) that are not made to order are shipped.
Products that are made when ordered, and preparation has begun before cancellation request, will get an exchange credit toward another product or beauty ritual escape party.

Cancellation Policy for Escapes

Full refund - cancellation is 14 days or more before date of escape.
50% refund or credit - cancellation occurs between 13-8 days before date of escape.
no refund - cancellation is 7 days or less before day of escape.

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